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FAQs

Home FAQs

Frequently asked questions

Frequently Asked Questions (FAQ) provide quick answers to common customer queries, helping save time, improve user experience, and build trust by offering clear, accessible information about products, services, policies, and support.

What is your return and refund policy?
What is your return and refund policy? We accept returns within 7 days of delivery if the product is unused, in original packaging, and in perfect condition. Refunds are processed within 3–5 working days via bank transfer or JazzCash/EasyPaisa.
What courier do you use for deliveries?
We work with trusted courier services in Pakistan such as Leopard Courier, TCS, and M&P to ensure safe and timely delivery of your orders nationwide
Can I cancel my order?
Yes, you can cancel within 8 hours of placing the order.
Do you restock sold-out products?
Yes, popular items are restocked regularly. You can sign up for restock alerts on the product page.
Can I speak directly with a representative before purchase?
Yes, our customer care team is available to answer your questions before you place an order.
Can I collect from a local store?
No, we do not allow local store collection. All orders are delivered directly to your address within Pakistan.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.